TERMS AND CONDITIONS
Standard production time is approximately ten (10) working days for screen printing and approximately fifteen (15) working days for embroidery and promotional items. Production time begins the day after receipt of all approvals. Seasonal fluctuations and complexity of order may affect production time. We consider an order "production ready" when we receive the following:
- Order Acknowledgment Approval
- Artwork Approval
PICK-UP / SHIPPING
Orders may be picked up at our shop location Monday through Friday from 8am to 4:30pm, or by appointment after hours. Shipping options available and billed at current rates.
Payment via cash or check requires 50% deposit upon placing the order with final payment upon completion. Any check returned for insufficient funds will be charged $25.00.
All credit card orders (Visa, MasterCard, Discover & American Express) require prepayment in full in addition to a convenience charge of 4%.
ACCEPTABLE SUPPLIED ARTWORK FORMATS:
Please leave all artwork in layers, outline or rasterize your fonts, and use desired Pantone colors. Submit your art files sized to your intended print size. Accepted vector artwork file formats:
- Adobe illustrator .ai
- Encapsulated post script .eps
- Portable document format .pdf
- Adobe Photoshop .psd 300 dpi+
COMPUTER OR HAND ILLUSTRATIONS designed by Teamwork Graphics, Inc. will be invoiced at $40.00 per hour including scheduled time with our graphic artist.
A virtual proof will be e-mailed for each new order at no charge. If a revised proof is desired, customer is given one revision at no charge; each additional revision will be billed as an artwork charge at $10.00 per revision. Extra charges may incur if an approved design is then recalled for further editing.
Cancellations must be submitted in writing. Teamwork Graphics, Inc. shall be entitled to full reimbursement for any costs already incurred, including order cancellation fee of $20.00 in addition to artwork charges and/or restocking fees for returned merchandise.
All items are carefully inspected and counted before and after production. To prevent any claims of shortage, we encourage you to inspect and count your order before leaving the shop. Otherwise, you have within 24 hours after receipt of order, and before distribution, to make any claim of shortage.
NO RETURNS ON CUSTOM ORDERS.
It is the customer's responsibility to be sure the information contained within each order acknowledgment and art proof is correct. Please understand: Teamwork Graphics, Inc. is not liable if an error undiscovered during proofing is found after the order is processed.
AGREEMENT OF TERMS
By placing an order with Teamwork Graphics, Inc. you agree to the above terms and conditions. Thank You!